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Thomson Holidays UK Overview


Thomson Holidays UK  


Thomson Holidays

      Customer Information: Thomson Holidays


Introduction To Thomson Holidays UK

Thomson Hoidays UK via offers access to great value holidays, direct from Thomson holidyas UK's No1 supplier of air inclusive package holidays. With the widest range of holidays available, all linked to the most punctual charter airline, your bound to find the perfect holiday at Thomson holidays. More satisfied holidaymakers go back to Thomson than any other holiday company


Why Choose Thomson Holidays UK has been awarded a Hitwise Top 10 Award. Hitwise who track & report on thousands of websites daily ranked Thomson Holidays No. 6 by visits in the Travel - Agencies category against all other UK websites.

Let Thomson Holidays Look After You

Nobody does more to make sure your holiday runs like clockwork. With Thompsons commitment to totally honest brochures and an unparalleled in-resort service, Thomson guarantees your peace of mind. Thomson holidays UK even publish the opinions of past holidaymakers to help you find the accommodation that's right for you.

The Thomson Holidays UK Moneyback Guarantee

Within one day of arrival let your Thomson Holiday Rep know the problem, Thomson then spend 24 hours doing everything possible to put it right. In the unlikely event Thompson Holidays can't solve the problem to your satisfaction within 24 hours, at your request, Thomson holidays will fly you home and give you all your money back.

The Thomson Holidays UK No Worries Guarantee

If there's anything you are unhappy with during your holiday let Thomson know immediately and if it can't be resolved straight away, Thomson guarantee to have a Thomson Troubleshooter on the case within 60 minutes. They will have the necessary authority, training and skills to take the problem off your hands, deal with it quickly and restore your peace of mind.

Thomson Holidays 24 hour holiday line

Whenever you need to talk to Thomson, call the 24-hour Thomson Holiday Line. Your call will be answered by one of Thomsons specially trained local experts. You can even book Thomson car rental and Highlights at any time of the day.

Thomson Tell it like it is

Unlike other holiday companies Thomson Holidays UK publish "Your Opinion" scores on it's accommodation pages. Every customer on a Thomson holiday is asked to fill in a satisfaction questionnaire on their return flight. All questionnaires are analysed by an independent market research company to give an honest picture of exactly what you think - good or bad. So help Thompson Holidays keep Thomson brochures accurate by completing one at the end of your holiday.

Gold Medals

Some accommodation carries Thomson holidays coveted Gold Medal. This is awarded by you through Thomsons satisfaction questionnaire. Gold Medals are awarded annually so the winners, judged by you, are well worth considering.


The air holidays and flights shown at Thompson Holidays ( are ATOL Protected by the Civil Aviation Authority. Thomsons ATOL number is ATOL 2524. ATOL Protection extends primarily to customers who book and pay in the United Kingdom.

Inside Thomson Holidays UK

Thomson Holidays... UK's largest air-inclusive tour operator..

Thomson Holidays, a division of TUI UK Ltd, is part of the World of TUI, the largest tourism and services group in the world, employing 80,000 people in 500 companies around the world.

The World of TUI is a world class, innovative and customer focused company which owns many of Europe's best known holiday brands and has leadership positions in its airline, inclusive tour business, and travel agency sectors. The group employs 17,500 people in the UK, Ireland, Sweden, Norway, Denmark and Finland.

Thomson Holidays is the market leader in the UK inclusive holiday market, a position it has held since 1974.

Thomson Holidays UK head office is in London but the majority of its 3000 employees work overseas. The company has about one third of the UK market and operates to a wide range of resorts offering a variety of holiday types to suit all ages and tastes. All products and brands share the same philosophy - to be Number One - providing customers with the best possible holiday for their money.

TUI Airlines incorporates Britannia Airways, one of the world's largest holiday airlines offering award winning service on a network of holiday flights from the UK and Europe to holiday destinations around the world. Britannia operates one of the most modern Boeing airline fleets in the world with an average age of some five years.

Formed in 1962 and based at London Luton Airport, Britannia has a reputation for operational and technical excellence established over more than three decades. Throughout this period the airline has been a pioneer of modern aircraft types, fresh passenger service initiatives and new holiday destinations. In 2001 Britannia group of airlines will carry 9.5 million passengers to holiday destinations in over 100 countries worldwide.

The UK retail distribution businesses and channels within the World of TUI include:

Lunn Poly the UK's leading leisure travel retailer with over 750 retail stores including the award winning flagship Superstore, Lunn Poly Direct call centre, and Lunn where you can book and pay for holidays online. Lunn Poly sells around 2.7m holidays and flights a year accounts for over 20% of the total market.

Team Lincoln is the UK's leading teletext and internet specialist selling in excess of 250,000 holidays a year throughout the UK and is based in the North East where it operates 4 call centres.

Travel House Group is one of the UK's leading regional retailers and teletext business with over 100 retail shops based in Scotland ( Sibbald Travel ), the North East ( Callers Pegasus ), and South Wales and the Midlands (Travel House). The Travel House Group sells in excess of 300,000 holidays a year.

Manchester Flights is the UK's leading and fastest growing teletext and internet specialist selling in excess of 300,000 flights a year with a call centre operation based in Bury.

Also included is the management of TUI UK's state of the art Glasgow Call Centre selling close to 1m holidays a year including Thomson Direct, Portland Direct, Founders Club and Lunn Poly Direct and web sales.

In the last decades, the main Thomson brand has been developed to include a comprehensive range of differentiated holiday products and services designed to meet the changing needs of holidaymakers.

These differentiated specialist brands together with the acquisitions of independent specialist brands over a number of years formed the foundation of the Specialist Holidays Group.

The Specialist Holidays Group was established in spring 2000 and comprises a portfolio of specialist tour operating businesses -

American Holidays, Jetsave & Jersey Travel, Tropical Places, Something Special, Villadeals, OSL, Simply Travel, Headwater Holidays, Magic Travel Group, Spanish Harbour Holidays, Crystal International Travel Group, Thomson Breakaway, and Thomson Ski and Snowboarding / Lakes and Mountains - catering for the more independently-minded holidaymaker.

Thomson Holidays, a division of TUI UK Ltd
Registered in London, No. 2830117
Registered office:
Greater London House
Hampstead Road
London NW1 7SD









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